Contact Us

We're here to help! Reach out to our customer service team anytime

Get in Touch

Choose the most convenient way to reach our team

📧

Email Support

For general inquiries and product questions

support@fofiwo.com

Response time: Within 24 hours

💬

Live Chat

Get instant help from our support team

Available during business hours

Look for the chat widget in the bottom right

📞

Phone Support

Speak directly with our team

Available on request

Email us to schedule a call

⚡ Fast Response Time

We typically respond to all inquiries within 24 hours during business days

Urgent orders? Use our live chat for immediate assistance!

Business Hours

Our customer service team is available during the following hours (EST)

⏰ Support Hours

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday 10:00 AM - 4:00 PM EST
Sunday Closed
Holidays Closed (major US holidays)

Quick Links

Find answers and manage your orders

📦 Track Your Order

Check your order status and tracking information in real-time

🔄 Returns & Refunds

Learn about our 30-day money-back guarantee and return process

❓ Help Center

Browse our FAQ and find answers to common questions

🚚 Shipping Information

View delivery times, shipping methods, and tracking details

🎆 Browse Products

Explore our full range of fireworks accessories and equipment

👤 My Account

Manage your profile, addresses, and notification preferences

Frequently Asked Questions

How quickly will I receive a response to my inquiry?

We aim to respond to all emails within 24 hours during business days. For immediate assistance, please use our live chat feature available during business hours.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately. We can make changes if your order hasn't been processed for shipping yet. The sooner you reach out, the better chance we have to accommodate your request.

What information should I include when contacting support?

To help us assist you faster, please include your order number (if applicable), a detailed description of your question or issue, and any relevant photos if you're reporting a product concern.

Do you offer phone support?

While our primary support channels are email and live chat, we're happy to schedule phone calls for complex issues or custom orders. Please email us to arrange a convenient time.

I have a custom product inquiry. How should I contact you?

For custom product inquiries, please email us at support@fofiwo.com with detailed specifications of what you're looking for. Include quantity, design preferences, and any deadlines. Our team will respond with a custom quote and production timeline.

Need Immediate Help?

Our live chat is the fastest way to get answers to your questions

💬 Look for the chat window in the bottom right corner of your screen

Start Chat Now